Booking terms
Who you are booking with
The tours sold on this site are operated by Thanyapat Chaiyaboon, 199/45 The Villa Village, Village No. 13, BangBua Thong Subdistrict, BangBua Thong District, Nonthaburi Province 11110.
What a booking is
Booking on this site holds your seats. It is a request, not a payment — nothing is charged online. We confirm every booking on WhatsApp, and the booking is only final once we have confirmed it.
Seats are held for a limited time while we wait to hear from you. If we cannot reach you before the hold expires, the seats return to the calendar automatically so other guests can book them.
Prices
The price shown when you book is the price you pay, even if our prices change later. Children pay the child rate for the ages shown on the programme page. Children below that age come free but still take a seat in the van, so please include them when you book.
A tour needs enough guests
A day runs only when enough people have booked it. If you are the first booking on a date, we need a minimum party before that day opens; the calendar shows how many guests are already booked so you can see which days are certain to run.
On the day
- Your guide’s safety instructions are not optional
- Swimming is at your own risk; the pools are natural, with rocks and changing depth
- Tell us before you book about pregnancy, injuries, mobility needs or medical conditions
- We may end a day early, without refund, if someone behaves in a way that puts guests, staff or animals at risk
Hotel pickup covers Sukhumvit 1-24, Sathorn, Silom, Pratunam, Phetchaburi, Chinatown and the Khao San Road area. Pickup times are estimates based on weekday traffic..
Photos
We sometimes photograph the day. Tell the guide if you would rather not be photographed and we will not use pictures of you.
Insurance
We do not provide travel or accident insurance, and none is included in the price of a tour. Cover for injury, illness, medical treatment, lost or damaged belongings and cancelled travel is yours to arrange. We strongly recommend you travel with your own insurance.
Age limits
- Elephant rides are for guests aged 4 and over
- Younger children are welcome on the day and can meet the elephants, but cannot ride
- Tell us everyone’s age when you book and we will tell you what each guest can join
What we are responsible for
We run your day with reasonable skill and care, using the drivers, guides and sites named on the programme page. Weather, water levels, traffic, road closures and the decisions of the places we visit are not under our control; what happens when a day is affected is set out in Cancellation & weather. Swimming, rafting, riding and the other activities on a programme are joined at your own risk. Nothing here limits any right you have under Thai law.
Questions, or want your data deleted? Reach us on WhatsApp.
