Cancellation & weather

Cancelling your booking

Free cancellation up to 24 hours before your pickup time — you get a full refund. Cancellations less than 24 hours before pickup, or not turning up on the day, are not refunded. If we cancel for any reason, you always get a full refund.

Whatever the terms, message us as early as you can. Because nothing is charged at booking time, an early cancellation costs you nothing and frees the seat for somebody else.

Rain, flood and the waterfall

Tours run in the rain. The markets, temples, the Death Railway and the museums are not affected by weather. If one activity is genuinely unsafe on the day — swimming at the waterfall in heavy rain, bamboo rafting, or the firefly boat — your guide will replace it with another stop or refund that part of the day. We only call off the whole trip if the roads or conditions make travelling unsafe, and then you get a full refund.

The water level, the weather and the traffic are not under anyone's control. We will always tell you honestly what a day is likely to look like before you travel.

If we cancel

If we cancel a day — too few guests, unsafe water at the falls, a road closed by flooding — we tell you as soon as we know and offer another date or a full refund of anything you have paid.

Questions, or want your data deleted? Reach us on WhatsApp.